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The Oaks Primary School

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Coronavirus Advice for Parents

How to get a test

Domestic Abuse - Are you worried about anyone?


Now more than ever, we are being asked to look after one another.  If you suspect a friend or family member is being abused, then please encourage them to get in contact.

  • If someone is in immediate danger and their life is threatened, they should dial 999 and we will get officers to them as soon as possible.
  • Domestic abuse can be reported to us using our website - It’s easy to use and could be safer than calling.
  • Anyone can webchat our staff easily via the website for help and advice without having to talk to someone on the phone.
  • There’s also a list of local charities for anyone you think might need help -
NHS - Mental Health & Wellbeing Weblinks

Support line for all parents/carers in the city from the Educational Psychologist Team during the COVID-19 outbreak

Tips for parents on managing behaviour

Advice to support children with SEND


New advice has been published to enable you, as parents, to access support for children with SEND during the COVID-19 outbreak. These can be accessed in the Key Information / SEND area of the website.


Looking for support for children with autism:


The NSPCC has created a number of resources to support parents and carers during this difficult time. Topics include:

  • Talking to a child worried about coronavirus
  • Parents working from home
  • Children staying home alone
  • Lockdown and separated parents
  • How to cope with tantrums and other difficult behaviour


The advice can be found on the NSPCC website here:


Support for parents and carers about keeping their children safe online:



Guidance for households with symptoms


To support the delay of the spread of the virus, the Department for Health and Social Care has asked anyone who shows certain symptoms to stay at home for 14 days, regardless of whether they have travelled to affected areas. This means people should stay at home and avoid all but essential contact with others for 14 days from the point of displaying mild symptoms, to slow the spread of infection.


On Monday 16th March, the Government introduced new guidance on whole household isolation in response to the coronavirus (COVID-19) outbreak:


·         if you live alone and you have symptoms of coronavirus (COVID-19), however mild, stay at home for 10 days from when your symptoms started


·         if you live with others and you or another member of the household have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community


·         for anyone in the household who starts displaying symptoms, they need to stay at home for 10 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.


The symptoms are:

·         A high temperature (37.8 degrees and above)

·         A new, continuous cough

          A loss of smell and taste


You do not need to call NHS 111 to stay at home. If your symptoms worsen during your stay at home period or are no better after 7 days, contact NHS 111 online at If you have no internet access, you should call NHS 111. For a medical emergency dial 999.


The full stay at home guidance for households with these symptoms can be found here:



What action can you take


A UK wide campaign has been launched to provide clear advice on how to slow the spread of Coronavirus.


The most important thing individuals can do to protect themselves is to wash their hands more often, for at least 20 seconds, with soap and water. Public Health England recommends that in addition to handwashing before eating, and after coughing and sneezing, everyone should also wash hands after using toilets and travelling on public transport.


Watch this short NHS film for guidance:



Learning resources on hand washing and respiratory hygiene from the e-Bug Project led by Public Health England:



Personal hygiene is the most important way we can tackle COVID-19, especially washing hands more; and the catch it, bin it, kill it strategy for those with coughs and sneezes.  


As always, if you have symptoms of a cold or flu, then there are measures you can take to stop germs:


  • always carry tissues with you and use them to catch your cough or sneeze.
  • Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • wash your hands often with soap and water, especially after using public transport.
  • Use a sanitiser gel if soap and water are not available.
  • avoid touching your eyes, nose and mouth with unwashed hands.
  • avoid close contact with people who are unwell.


Further information on what you should do if you are asked to self-isolate can be found here:


Latest information




Department for Education Coronavirus Helpline


The Department for Education coronavirus helpline is now available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)

                         10am to 4pm (Saturday to Sunday)


Please note, they are currently experiencing high volumes of calls and apologise for any wait that you may experience. To ensure that they answer your calls as quickly as possible they have now extended their opening hours to cover weekends.

Coronavirus Public Information Poster